FAQ

Where do you ship from? All orders are fulfilled and shipped directly from our primary location in Denver, Colorado, United States.
Do you ship internationally? Yes, we ship to over 230 countries, including the United Arab Emirates, Austria, and Australia.
How much does shipping cost in the U.S.?
- Economy: $5.00.
- Orders 0lb–5lb: $4.90.
- Orders 5lb–70lb: $19.90.
- Standard (0lb–1lb): $6.90.
- Standard (1lb–5lb): $9.90.
How long does international shipping take? Economy International shipping typically takes between 6 to 18 business days.
Which carriers do you use for international orders? We offer discounted rates through DHL Express and USPS, which include calculated transit times.

What is your return policy? We accept returns for 30 days after you receive your item.
Is there a fee for returns? No, we offer free return shipping and charge no restocking fees.
Are any items excluded? Currently, there are no final sale items; all regular items are eligible for return within the 30-day window.
How do I start a return? Please enable return rules through our store portal to simplify management and define your shipping preferences.

When was the store information last updated? Our store details and rates were last updated on March 8, 2026.
Do you support prepaid duties for international orders? Yes, our DHL Express shipping option supports prepaid duties to simplify the customs process.
Where is your physical shop located? Our shop and fulfillment center are located at 877 S Pearl St, Denver, Colorado 80209, United States.

How can I reach customer support?
- Email: Contact@MODULECT.Shop
- Phone: +1 (669) 355-6756

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